Refund and Return Policy

At Retro, our goal is to ensure every customer is completely satisfied with their purchase. We take great pride in the quality of our products and services. However, if for any reason you are not entirely pleased with your order, our refund and return policy is designed to help you receive the best possible support and resolution. Please read the policy carefully to understand the conditions and process for refunds and returns.

1. Eligibility for Returns

You can request a return within 7 days of receiving your order. To qualify for a return, the product must be in unused, original condition with no signs of damage, and all packaging materials should remain intact. Please ensure the product is returned with the original invoice or proof of purchase.
Returns are accepted only for products purchased directly from Retro. If you bought from a third-party seller or marketplace, please contact them directly for assistance.

2. Non-Returnable Items

Some items are not eligible for return due to their nature. These include:

• Customized or personalized floral products

• Perishable or time-sensitive items such as fresh flowers or live plants

• Digital gift cards, promotional items, or downloadable content

These exclusions are in place to maintain product quality and hygiene standards. However, if you believe your item arrived damaged or defective, please contact us so we can review your case and assist you further.

3. Refund Process

Once we receive your returned product, our quality team will inspect it to verify eligibility. After approval, a refund will be issued to your original payment method within 5–10 business days.
Please note that delivery or shipping fees are non-refundable unless the return is due to a mistake on our part. You will be notified via email or phone once your refund has been successfully processed.

4. Exchanges

If you received an incorrect, damaged, or defective product, we are happy to replace it at no extra cost. To initiate an exchange, please send your order number, a brief description of the issue, and clear photos of the product to Contact us.
Our support team will review your request and guide you through the exchange process quickly and efficiently. We aim to make your experience smooth, transparent, and hassle-free.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

1. Recheck your bank or payment account for pending transactions.

2. Contact your bank or credit card provider, as processing times may vary.

3. If the issue persists, contact our customer service team at Call us: +1 310-690-0299 for further assistance.

We value your patience and assure you that every refund request is handled with the utmost care and urgency.

6. Contact Us

If you have any questions, concerns, or need personalized support regarding our refund or return policy, please don’t hesitate to reach out.